Frequently Asked Questions

Our customers are primarily wholesale buyers, retail florists and event planners ordering foliage in bulk. Since we are a business-facing service, we do not sell directly to individual consumers. Beyond wholesalers, our products never go straight to a person or event facility unless they are an entity with a resale certificate — like an event florist, a retail florist or grocery store.

Wholesale buyers, retail florists and event planners can create an account to view wholesale pricing for our products and order them directly through our website.

Creating an account with Alpha Fern is easy! To create an account, head to our account creation page on our website. You’ll need to provide us with some basic information for shipping, along with:

• Four references
• A bank reference
• A reseller’s certificate

Once your account has been created, you can view all of our pricing and place an order. If you have any questions about creating an account you can always contact us and we’d be happy to help.

Our products are grown on 150+ acres of cultivated farming land in Pierson, Florida — the fern capital of the world. We have also dedicated more than 100 acres of our land to natural preserves, filled with wild pines, palmetto fans, wildlife and a bayhead. Our physical address is:

1100 Church St, Pierson, FL 32180.

While we are known for our home-grown greens, we also cross-dock or broker items from Italy, Holland, South America, California, Washington and other parts of the world to create a unique blend of foliage offerings

We operate between the hours of 8 a.m. and 3 p.m. Monday through Friday.

Yes! Our pre-greened timesaving containers and Drop & Go bouquets are ideal for creating flower arrangements for special occasions like Valentine’s Day, Mother’s Day,  birthdays, anniversaries and more! These products are easy for florists to work with and arrange.

We also work with event specialists for events like weddings, family gatherings and more. Our wide array of foliage is versatile and suitable for any occasion and/or need for florists and event planners.

Yes, we are committed to using sustainable farming and industry best practices in post-harvest care and cold-chain process management. Learn more about Alpha Fern and our practices by visiting our About Page.

In 2017, we helped to create the Floral Greens Farmers of Florida, a farming cooperative that strives to meet the highest quality standards and design trends in floral greens. We are also members of the St. Johns Water Management Conservation Program, taking our membership a step above by providing them our data every year so they can monitor the water quality of the aquifer that nourishes our foliage.

At Alpha Fern, we’re committed to providing unmatched customer service. If you have any questions about an order, you can always contact us by phone or email. Our team will be happy to assist you with any questions or concerns you may have!

Phone: (386) 749-2786

Toll Free Phone: (800) 313-8827

Yes, customers who create an account will automatically see the wholesale price that’s tied to each product. Our website is designed so that retailers and wholesalers can use it as a catalog when selling our products to their own clients.

We offer a wide variety of cut floral greens, home-grown greens, garlands and pre-greened timesavers. Because of Florida’s temperate climate, we grow more than 50 different foliage varieties for our industry and harvest another 30 varieties here locally. Our number one product is Leatherleaf. Our second most popular seller is Tree Fern.

Because we grow foliage with wide varieties of textures and color variations, we are always updating our offerings with new greens and arrangements for seasonal holidays.

We offer a wide variety of floral greens for arrangements, along with wreaths and garlands. We offer pre-greened foliage, like our Drop & Go bouquets, for easy arranging and an array of beautiful greens like Ruscus, Leatherleaf and Cocculus.

We are always updating our offerings with new greens and arrangements for seasonal holidays, including Christmas, Mother’s Day, and Valentine’s Day. If you have a question about whether a specific product is in-season, please contact us. 

The sizes and stem counts for our products can vary depending on the product. In addition, you can order some products in different colors. Our garlands also come in varying thicknesses and lengths, depending on the occasion or your needs. Wreaths can be single- or double-sided, and two wreaths are included per case.

The beauty of greenery is that it can be stored for a much longer time than flowers. In some greens, you can store it for approximately 1 month with proper storage. For most of our foliage, you will keep the greenery in the box it is shipped with the plastic over the foliage and the box top closed. Periodically, if you are holding the product and it is a softer foliage, like Tree Fern or Plumosus, we do recommend misting it lightly so it stays moist. There is a fine line with moisture though – too much creates mold within the box particularly if your coolers aren’t kept in the 35 to 38-degree temperature window. If you have questions about specific greens and storage recommendations, please give our greenery experts a call. 

To view our product pricing, you’ll need to create an account with us — a step that helps us get to know your business so we can show you prices that reflect each product’s wholesale value. Then, simply add the desired type and quantity of products to your cart and check out.

If you wish to cancel a product after submitting an order, send us an email or call us at (800) 313-8827. Don’t forget to include the order number of the shipment you’re canceling in your inquiry.

To edit your order, look for the send us an email option following checkout. Don’t forget to include your order number and the variety of product you wish to change your order to. It is helpful to include a First and Second Choice.

Alternatively, please call (800) 313-8827 for more information or contact us today.

There is currently a 5% production surcharge being applied to all invoices. We hope this is just temporary, but we have all felt the horrible inflation this past year and our costs are skyrocketing. As soon as our boxes, plastic, staples, fuel, etc begin to decrease we will celebrate with you and remove this surcharge.

Yes, we ship our products worldwide, serving the United States, Canada and international orders.

Most products we deliver within the United States arrive within two to three days.

You can check your order status by filling in your order number on our contact form. Be sure to include your first name, last name, email address and phone number along with any questions you have about your order.

Our shipments are processed and transported through FedEx.